Commercial Customers

The ECUA provides commercial water, and wastewater service to most areas of Escambia County.  Commercial Sanitation service is provided on Pensacola Beach.
 
Security deposits are required for water and wastewater services (see rates) prior to service being turned on.  These deposits are based on the size of the water meter chosen by the customer.  A deposit is not required for the commercial sanitation service.

For All Services:

Our General Customer Service Line Is (850) 476-0480
Customer Service phone lines are open:
Monday through Friday, 8:00 a.m. - 5:00 p.m.

Our Ellyson Customer Service office is open:
Monday through Friday, 8:00 a.m. - 5:00 p.m.
Ellyson Industrial Park
9255 Sturdevant Street
Pensacola, FL 32514

E-Mail:* customerservice@ecua.fl.gov
(Please remember to provide your service address and a daytime contact phone number in your e-mail inquiry.)

When calling Customer Service the wait time to reach a Customer Service Representative may be shorter during off-peak times. Mondays, especially after holiday weekends, are extremely busy. If the nature of your call is not a pressing matter and can possibly be addressed later in the week, we recommend waiting a day or two for faster service. Please see our Frequently Asked Questions.

When applying for a new account, the customer should be prepared to present some form of identification (for example: driver's license, Military ID card, Florida ID card or student ID card) and a check or cash in payment of deposits and fees.

 

Guidelines for Customers Applying to ECUA for Commercial Water and Sewer Service

1.      Obtain a copy of ECUA Single-Service Connection Form by downloading a copy from this link, by visiting our    ECUA Customer Service Center, or the ECUA Engineering Department at our Ellyson Park Location.

2.     Attach a map or plat of the property showing the proposed construction, the desired location of the water meter.

3.     A backflow prevention device will be installed on the customer’s side of the water meter and tested annually.  In addition, a backflow prevention device must be installed and tested annually on all fire protection system.  New Commercial Account Questionaire.

4.     New Food Service Establishment (FSEs) shall install grease interceptors of the design and capacity specified by the Florida Building Code.

5.     Each new FSE will APPLY for a Fats, Oils, and Grease PERMIT and return the permit to the Environmental Controls Program Division.  FSE's are eligible to receive the ECUA Protector of the Environment award which is given quarterly to FSE's who meet certain environmentally friendly criteria.  For details of this program please go to our Protector of the Environment link.

6.     Return the completed Form and attachments to:

ECUA Engineering Department, 9500 Strudevant Street, 2nd Floor, or MAIL to ECUA Engineering, P O Box 15311, Pensacola, FL 32514, or FAX to 850 494 7335.

7.    Allow 5 days for review and processing.  The ECUA Engineering Department will issue a letter verifying connections qualifying as “Single-Service”.

Note:  New commercial water or sewer customer services requiring extensions of the distribution or collection systems (including any new sewage pumping stations) are not eligible for “Single-Service” approval.  Plans for extensions to water or sewer systems must be designed and prepared by a Florida-licensed Professional Engineer.

8. Return the ECUA Customer Service department with the “Single-Service Connection” approval letter issued by the ECUA Engineering Department to pay appropriate fees and establish an account.


New Service Requests:

When applying for a new account, the customer should be prepared to present some form of identification (for example: Driver's license and Federal Tax Identification number) and a check or cash in payment of deposits and fees.

A new water or wastewater customer will receive next-day service if the order is placed prior to 4:30 p.m. The customer will receive service within two days if the order is placed after 4:30 p.m. Same-day service is available for an additional fee if the order is placed prior to 4:30 p.m.

As an ECUA customer, you understand that it is your responsibility to have the residence ready to receive water with all faucets, including washing machines and ice makers, turned off, or that someone should be present when the water service is turned on.

As an ECUA customer, you agree to have the requested service location ready to receive water service.

As an ECUA customer, you agree to hold the ECUA harmless and not responsible for any damages that may occur as a result of water being turned on at the requested service location.

 

Rates:

Click on the appropriate commercial link below to view new customer services information, service rates, fees and special programs.

To view a schedule of our current rates, please click on the appropriate link.

Commercial: Mainland
Commercial: Beach
Pensacola Beach Commercial: Sanitation

Commercial Sanitation Schedule Changes for Holidays 2017
 

Fire Hydrant Meters:

For information and prices concerning Fire Hydrant Meters please click here.

 

Terminating Your Water, Sewer or Sanitation Services:

Please contact ECUA Customer Service when you are ready to close your account. 

You will need to provide a termination date and a forwarding address for your final bill, which will be mailed with the balance due on the account.  Once the account has been closed, any deposit left on the account will be applied towards the final bill.

If your final bill had a credit balance of $5.00 or more, a refund check for the amount of the credit will be mailed with the final bill.  Final accounts with credits less than $5.00 do not generate a final bill and will be refunded by customer request only.



Customer Service Frequently Asked Questions:

Question:    Where is the ECUA Customer Service office located?
Answer:       We are located at 9255 Sturdevant Street inside Ellyson Industrial Park, approximately ½ mile north of West Florida Hospital.

Question:    Is there a security deposit required for water, wastewater or sanitation services?
Answer:       Security deposits are required for water and wastewater accounts and amounts are determined based on the services provided. (See rates).

Question:    Can I view my bill online?
Answer:       Yes! ECUA has established a new service where you can view your bill online, including amount due, payment history and consumption history.  Click here for access to this service.  This service is generally available 24 hours a day.

Question:    What are my payment options?
Answer:       Current bills with no past due amount can be mailed to: PO Box 15311, Pensacola Florida 32514
You can also make your payment by phone using E-Z Pay at 1-855-329-0911 or online at www.ecua.fl.gov/pay_bill.