ECUA Customers are Urged to Beware

PENSACOLA - The Emerald Coast Utilities Authority (ECUA) has learned today that an apparent utility
bill payment scam has begun to circulate in the Pensacola area.  Indications are that the scam has already
affected utility customers in South Carolina, Ohio, Pennsylvania, and several other states.

Scammers are using fliers, text messages or phone calls to contact consumers in an attempt to convince them
that President Obama authorized the government to pay their utility bills.

Consumers are asked to provide their social security
numbers or other personal identifying information in exchange for a bank routing
number. The consumer is instructed to supply the bank number to the utility
company for payment of their outstanding charges. In the end, the consumer's
bill is not paid, but their information has been compromised.   For any questions regarding their bill,
customers should call ECUA Customer Service at 850-476-0480.

ECUA customers are asked to remember the following:


  1. Never give out personal information, such as financial account numbers or social
    security numbers over the phone, or internet to someone you do not know.
  2. A utility company will not attempt to enter your home without first making an
  3. Ask to see the employee's identification before allowing them into your home.
    If you are still wary of the person, feel free to call the utility company directly to verify their identity.

About ECUA: Originally founded as the Escambia County Utilities Authority in 1981, the Authority’s name was
officially changed to the Emerald Coast Utilities Authority on June 29, 2004.
The ECUA is a local governmental body, existing under the laws of the State of Florida to provide
sanitation collection, water, and wastewater services.