Residential Customers
Residential customers moving into existing homes may apply for service either by phone, email or in person.
Security deposits are required for water and wastewater services (see rates) prior to service being turned on. These deposits will be credited to the account after 24 months of good payment history. A deposit is not required for the sanitation service.
If you are building a new home, certain impact fees and connection fees are required for services prior to obtaining a building permit. It will be necessary to visit our office to complete this transaction.
Our General Customer Service Line: (850) 476-0480
Customer Service phone lines are open:
Monday through Friday, 8:00 a.m. - 5:00 p.m.
Monday through Friday, 8:00 a.m. - 5:00 p.m.
Ellyson Industrial Park
9255 Sturdevant Street
Pensacola, FL 32514
(Please remember to provide your service address and a daytime contact phone number in your e-mail inquiry.)
A new water or wastewater customer will receive next-day service if the order is placed prior to 4:30 p.m. The customer will receive service within two days if the order is placed after 4:30 p.m. Same-day service is available for an additional fee if the order is placed prior to 4:30 p.m.
As an ECUA customer, you understand that it is your responsibility to have the residence ready to receive water with all faucets, including washing machines and ice makers, turned off, or that someone should be present when the water service is turned on.
As an ECUA customer, you agree to have the requested service location ready to receive water service.
As an ECUA customer, you agree to hold the ECUA harmless and not responsible for any damages that may occur as a result of water being turned on at the requested service location.
New Service Requests:
Water Service
Mainland Water Rates
Sewer Service
Mainland Sewer Service Rates
What Can I Place in My Recycling Can?
Yes! Please Recycle These Items:
- Glass; any color
- Newspaper & Inserts
- Magazines & Catalogs
- Junk Mail & Envelopes
- Cardboard
- Phone Books
- Office and School Papers (colored paper)
- Brown Paper Bags (grocery)
- Boxboard (cereal, cake & cracker boxes, etc.)
- Pizza Boxes
- Plastic Produce Clamshells
- Plastics No. 1 through 7
- Plastic Milk Jugs; 2-Liters; bottles and containers
- Aluminum Cans & Lids
- Pet Food Cans and Dry Pet Food Bags
- Aluminum Foil Baking Pans
- Balls of Tin Foil; Foil Pie Tins
- Tin and Steel Cans & Lids
- Metal Pots, Pans & Cookie Sheets
- Egg Cartons, Cardboard only at this time
No! Do Not Recycle These Items:
- No Plastic Bags - Please check with your local grocery stores to see if they collect plastic bags for recycling.
- No Empty Plastic Bags
- No Ice Cream Cartons
- No Waxy/Paper Milk Cartons
- No Aerosol Cans
- No Juice Boxes / Bags
- No Garbage or Yard Waste
- No Garden Hoses
- No Window Blinds
- No Tarps
- No Bedding or linens
- No Carpeting or Rugs
- No Construction Materials
- No Clothes
- No Diapers
Bulk Recycling Program- Please call for pick up
- Car and Truck Tires (No Equipment Tires)
- Car and Truck Batteries
- 20 lb. Propane Tanks
- Appliances
- Large Amounts of Cardboard
- Household Electronics Including: Computer Monitors (CRTs and Flat Panels); Televisions (CRTs and Flat Screen); Computers: Desktop and Laptop, including Computer Parts, Keyboards, Mouse, Printers, Scanners, and Copy Machines; Stereos, Radios, CD Players, and Tape Players, VCRs; Telephones, Cell Phones, Fax Machines; Video Game Systems, Rechargeable Batteries
DO NOT PUT BULK RECYCLE ITEMS IN YOUR RECYCLE CANS. PLEASE CALL FOR A PICKUP.
ITEMS WILL BE PICKED UP HE NEXT COLLECTION DAY AFTER CALLING.
Bulky Waste Pick-up Services- No call necessary
Bulky items that will be picked up on your normal garbage day:
Furniture, such as: Couch, Mattress, Desk, Chairs, Dresser; Rugs and carpets; Vacuum Cleaners; Bicycles; Bags of Clothes; Grills; and Toilets.
Customers are not required to call to schedule or receive a pick-up. Items should be placed at the curb by 5:30 a.m. on the regular collection day, but no sooner than 48 hours before the collection day.
Pile the bulky waste items(s) at curbside, in an area that is free of overhanging tree limbs, wires and/or cable boxes, and being careful not to block traffic.ECUA will collect one (1) 6’ W x 6’ D x 6’ H pile of bulk items weekly.
NO HOUSEHOLD GARBAGE OR CONSTRUCTION DEBRIS WILL BE ACCEPTED.
Sanitation Services
Sanitation Rates
Beginning October 1, 2017, the monthly charge for sanitation service to residential customers is $22.38 for three pick-ups per week – one pick-up of household refuse, one pick-up of recyclables (requires sign-up to participate), and one weekly pick-up of yard trash. The 90-gallon containers used for garbage and recycling in our automated system are provided free of charge by the ECUA.
All ECUA residential sanitation customers may now, for an additional charge, call ECUA customer service to request an additional pick-up of their garbage can. This service is intended to assist customers who may have an unusually high volume of garbage on a pick-up day. This service is offered only on the regularly scheduled collection day or the following business day. For example, if your collection day is Friday you can schedule an extra pick-up for Friday (a second pick-up after your normal service) or on Monday.
The charge for this service is $7.01 per can, per pick-up. Please contact ECUA Customer Service at 476-0480 for more details or to schedule this service.
Senior Rate and Senior Lifeline Rate
The ECUA offers two refuse collection discount services for senior citizens meeting certain guidelines. The purpose of the special program is to provide senior citizens with a limited residential garbage collection service at a discounted service fee based on the traditionally lower volume of refuse generated by seniors. The two special refuse collection services are the Senior Citizen Lifeline Rate and Senior Citizens Rate.
Current Senior Citizen Rate $17.86 (Must use 40 or 60-gallon garbage container)
For further details, or to sign up for these programs, please call our Customer Service Center at (850) 476-0480.
For your convenience, simply email* the customer.service@ecua.fl.gov to request any of the following services:
Residential
- Garbage, recycling or yard trash missed
- Missing garbage/recycling can
- Damaged garbage/recycling can
- When are my collection days? (Map) Pensacola Beach is no longer picked up on Fridays, they're now picked up on Mondays.
Yard Trash Pick-Up Information:
- Do not use your garbage or recycling can for yard waste. Yard waste is collected separately from household garbage.
- Place bagged, bundled, or canned yard waste within two feet of the curb and away from the street/road.
- Small yard waste, leaves, pine straw and grass clippings must be contained in standard garbage containers or plastic bags that do not exceed 32 gallons in size or weigh more than 40 pounds when full. The ECUA will collect up to 20 plastic yard trash bags or cans each week.
- Cut limbs should not exceed six feet in length or 40 pounds in weight, and must be bundled in two piles of no more than 6’ W x 6’ D x 6’ H piles.
- Yard Waste, as defined by the ECUA Sanitation Program, includes: leaves, pine straw, grass clippings and small prunings.
Residential Cooking Grease Disposal Program (FOG)
Residential Cooking Oil and Grease Disposal Sites
Keep Pensacola Beautiful
9 West Blount Street
Ever'man's
315 West Garden Street
ECUA at Ellyson Industrial Park
9255 Sturdevant Street
ECUA Sanitation Department
3050 Godwin Lane
ECUA Bayou Marcus Water Reclamation Facility
3050 Fayal Drive
Pensacola Beach Via de Luna Drive
53 Via DeLuna Drive
Adjacent to ECUA Pensacola Beach Wastewater Treatment Plant.
Aboard NAS Pensacola (Military and Base Personnel ONLY)
1813 Davis Road
NAS Corry Field Housing 4120 Press Avenue
Perdido Key
12950 Gulf Beach Highway
Grocery Advantage
736 Hwy 29 North, Cantonment
Terminating Your Water, Sewer or Sanitation Services:
Customer Service Frequently Asked Questions:
Question: Where is the ECUA Customer Service office located?
Answer: We are located at 9255 Sturdevant Street inside Ellyson Industrial Park, approximately ½ mile north of West Florida Hospital on North Davis Highway
Question: Is there a security deposit required for water, wastewater or Sanitation services?
Answer: Security deposits are required for water and wastewater accounts and amounts are determined based on the services provided. (See rates).
Question: Can I view my bill online?
Answer: Yes! ECUA has established a new service where you can view your bill online, including amount due, payment history, and consumption history. Click here for access to this service. This service is generally available 24 hours-a-day.
Question: What are my payment options?
Answer: Current bills with no past due amount can be mailed to: P. O. Box 15311, Pensacola Florida 32514
You can also make your payment by phone using E-Z Pay at 1-855-329-0911 or online at www.ecua.fl.gov.
Question: When does sewer averaging begin?
Answer: Sewer averaging starts with the first meter reading taken on or after November 15th and continues for 90 days after the start date. Reminders will be included with your bill as the averaging period gets closer.