Our Customer Service phone lines and Ellyson office (located at 9255 Sturdevant St, Pensacola, FL 32514) are open Monday through Friday, 8:30AM - 5:00PM. Customers unable to speak with ECUA call center representatives can quickly submit a Customer Complaint (CC) Form online notifying ECUA of any service [problem] at their account's location.
If you are in need of assistance outside of normal business hours, please call our Emergency After Hours phone line: (850) 476-5110. You may submit Emergency After Hours Form to notify evening/weekend operations (from 5:00PM to 8:30AM) about assistance needed for selected [problem] related to water | sewer at your account's service location.
When calling Customer Service the wait time to reach a Customer Service Representative may be shorter during off-peak times. Mondays, especially after holiday weekends, are extremely busy. If the nature of your call is not a pressing matter and can possibly be addressed later in the week, we recommend waiting a day or two for faster service.
In your email, please include your service address and a daytime contact phone number.
*Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.
A sudden increase could be due to increased usage, seasonal changes, or leaks. Check for running toilets, dripping faucets, or underground leaks.
Turn off all water sources and check your meter. If it’s still moving, you may have a leak.
Yes! ECUA water meets and exceeds all state and federal drinking water standards. View our latest Water Quality Report here.
This is usually caused by air bubbles and should clear up in a few minutes. If it persists, contact ECUA.
To start service, contact ECUA by phone at (850) 476-0480, Monday–Friday from 8:30 a.m. to 5:00 p.m., or visit us in person at our office located at 9255 Sturdevant St., Pensacola, FL 32514.
Beforehand, please review the information in the "Setting Up Your New Residential Account" dropdown box here.
If your cans or yard trash was placed at the curb by 5:30 a.m. on your scheduled collection day and was still missed, we're here to help. Please contact ECUA Customer Service by phone: (850) 476-0480 or email: customer.service@ecua.fl.gov. We'll work to resolve the issue as quickly as possible—often the same day or the next.
The “Core Four”:
1. Mixed paper and cardboard
2. Plastic containers labeled #1 and #2
3. Metal food and beverage cans
4. Glass jars and bottles
There's no need to rinse or remove labels, but containers should be mostly empty—like a peanut butter jar that is “spoon clean.”
Yes! Place it in compostable paper bags, non ECUA trash cans, or in a separate pile for collection on your regular collection day. No scheduling is required. For more details about proper disposal, view the "Yard Trash Collection" dropdown box here.
Since launching our composting program in 2016, we’ve been working to reduce plastic in yard waste. Help us keep it clean by switching to compostable paper yard waste bags—available at home improvement stores or online.
Yes! Download the ECUA Waste Wise app to stay connected and in control of your services. With the app, you can:
Get real-time notifications about schedule changes and service updates, set reminders so you never miss a pickup, use the “What Goes Where” guide to recycle smarter, pay your bill, report damaged carts, and manage other service requests.
Google Play Store: https://bit.ly/4bkokpw
Apple App Store: https://apple.co/4kcbhe1
Yes. You can schedule a bulk item pickup by calling Customer Service at (850) 476-0480. Requests must be made by 2:00 p.m. the day before your regular collection day. There is no additional cost for this service—it’s included in your bill. For a list of accepted items, please view the "Bulk Waste Pick-Up Information" dropdown box here.
Online, by phone, by mail, or in person at an ECUA office. Auto-pay is also available!
Service could be disconnected as soon as the next business day after your bill’s due date. For assistance, please contact ECUA.
If your service address is under a boil water notice, you will receive a notification through ECUA’s notification system. You can sign up here. Additional information is also available on the Advisories tab of our website and, in some cases, on our social media channels.
The issue may be due to scheduled maintenance or a possible leak in your area. To report it, please contact ECUA:
Customer Service (850) 476-0480 or customer.service@ecua.fl.gov, Monday–Friday, 8:30 a.m. – 5:00 p.m.
For emergencies after business hours or on holidays, please call our 24/7 line at (850) 476-5110.
Ms. Amanda Miller
Administrative Coordinator
9255 Sturdevant Street
Pensacola, FL 32522-7089
amanda.miller@ecua.fl.gov