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Pay Your Bill

 

Bills for water, wastewater and sanitation services are issued monthly. For your convenience, ECUA has several methods customers may use to pay their bills:

  • On-line or Phone
  • Mail to an ECUA Office
  • Night Deposit Box
  • Pre-Authorized Checking Program at Wells Fargo

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Sign-Up for ECUA E-Notification

You can now opt-in to receive email notification when your bill is ready to be viewed online at Emerald Coast Utilities Authority’s (ECUA) Click2Gov web site, on the same day that it is generated by our billing system. The Click2Gov web application, generally available to customers 24 hours a day, provides real-time access to your utility billing account information via the Internet.


To sign-up, simply call our Customer Service Center at (850) 476-0480 or email customerservice@ecua.fl.gov.

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Pay On-line or over the Phone with the E-Z Pay Service:

ECUA customers now have the option of paying their bills by phone or via the internet. For a minimal charge, this new option is a service and a convenience that allows customers to pay their bill by either check, credit card, or debit card with a Visa or Mastercard logo. It’s easy and convenient! For participants, there are no more checks to write, no envelopes to mail, and no postage to pay!  Phone payments may be made by calling 1-855-329-0911, a convenience fee of $1.45 applies.
Access the E-Z Pay service.


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Current payments may be mailed to ECUA at:

ECUA
P. O. Box 18870
Pensacola, FL 32523-8870


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Payment at an ECUA office:

Payment of bills, application for new service, transfer of service and deposits may be made in person at Ellyson Industrial Park ECUA Customer Service Office. Drive-thru service is available for your convenience.


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Night Deposit Box:

Payment of bills, made in the form of checks or money orders, may be placed in the Ellyson Industrial Park office deposit box. Cash should not be placed in the night deposit box; ECUA is not responsible for cash payments placed in the deposit boxes. Payments placed in the deposit boxes during operating hours will be credited to the customer's account on the following business day.


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Pre-Authorized Checking Program:

The Pre-Authorized Checking Program (PAC) is a method which allows for the automatic transfer of funds from your bank account to pay your bill. As an Emerald Coast Utilities Authority customer, you are invited to use our Pre-Authorized Checking program for making your payments the easy, hassle-free way. Just complete the authorization agreement (a copy is available for download below). Please complete the form, attach a voided check, and return it with your next payment or deliver it to our Customer Service location. Your PAC account will be setup and you will begin to enjoy the convenience of Pre-Authorized Checking two billing cycles after signing up. Of course, information about your bill will still be mailed to you, and your account will not be drafted until the PAC date shown on your bill. It doesn't get any easier than this!

***** Pre-Authorized Checking information can now be entered on ECUA’s Click2Gov Server


The home page for ECUA’s Click2Gov server is located here.

Pre-Authorized Checking Form is available in PDF format.

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Making Payments at Wells Fargo Bank:

ECUA customers may make current bill payments at any of the Wells Fargo banks listed below:

21 East Garden St.
4441 Bayou Blvd.
235 E. Nine Mile Rd., Suite 2
5650 N. Pensacola Blvd.
1745 East Nine Mile Rd.
3775 Gulf Breeze Parkway
5151 N. 9th Ave. (campus of Sacred Heart Hospital)
6425 Mobile Hwy.
4341 W. Fairfield Dr.

The tellers at these locations will be able to take payments made with cash, check, or money order. However, you must have your bill stub and you must be paying a current bill. There is an outside drop box at the Troy State campus at 21 New Warrington Road. If you make payments using the drop box, please allow two business days for processing of payment.

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Overview 

Emerald Coast Utilities Authority’s Click2Gov web application provides real-time access to your utility billing account information via the Internet.


Account holders may verify their current utility account balance, check payment history, or view summaries of billing statements and water consumption history for their home or business. Utilities account information is retrieved from the ECUA’s utility billing system.


A link to the ECUA’s payment portal is also provided, allowing customers to pay their utility bill online. No sensitive information is stored on the web server.


Accessing and Registering your Account with Click2Gov


The home page for ECUA’s Click2Gov server is located here. ECUA’s Click2Gov access is generally available to customers 24 hours a day.

To register your account and establish a PIN all you need to know is your account number, the billing cycle and route for your account, and have an email address. If you don’t have an email account, free email account services are offered through Hotmail, Yahoo Mail, or Gmail. Your account number and the billing cycle and route for your account can be found on your ECUA statement. Choose the Create PIN option from the main menu. Enter the account number just as it appears on your statement. Enter the cycle and route number from that statement and press the submit button. On the next screen you will need to enter and verify a PIN and email address and press the submit button. The system will then email you a link that will allow you to activate your on-line account.

In addition, customers who have multiple accounts can use the Master Account feature to create a consolidated portfolio to view all their accounts from a single login.

Cookies must be enabled in your browser. The Click2Gov application does not store cookies via end user’s browser. However, the JSP standard (which Click2Gov uses) for session implementation does use cookies to pass session IDs from the server to the end user’s PC. Since these cookies are only used for the current session, they exist on the end user’s PC as memory objects only. We have found no instance where these memory cookies have been stored outside of memory (on the hard disk drive, etc.). Therefore, while cookies must be enabled to create a Click2Gov session (log in), no cookies are stored on the end user’s PC.

***** Due to technical issues the Pre-Authorized Checking function has been temporarially removed from the web site.  Please check back soon.

 

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